When success makes you lazy, blame your cognitive bias

A true story about how my business just ground to a halt.

Image by Blake Cheek

I’ve run my own freelance design business for 20 years. The past few years have been exceptionally busy —never a shortage of work — and more profitable from one year to the next. I’ve won design awards, soaked up the praises of my clients, cashed in personal-best earnings, and…