Jessie, there are so many good passages in here I want to highlight the whole article! You’ve captured the main points that I harp on and on about to anyone who freelances or wants to start. Simply being professional and reliable is the most important skill you can develop. People get caught up in what tools they use and trendy techniques they employ. None of that stuff matters if you fall short on the client experience. Thank you so much for articulating these points so well. Good advice for every freelancer at all levels of their career.